By visiting this website, creating an account, subscribing to updates, placing an order, enrolling in a recurring plan, contacting support, or otherwise interacting with FractalGuard, you acknowledge that information may be collected from you directly, automatically, and through service providers acting on our behalf. Information you provide directly may include your name, email address, billing details, shipping details, account credentials, support requests, subscription choices, contact preferences, product interests, media inquiries, messages, and any other information you choose to submit. Information collected automatically may include device details, browser details, operating system details, IP address, approximate location derived from technical signals, referral data, interaction history, pages viewed, session timing, scrolling behavior, button clicks, error reports, and similar diagnostic, operational, and analytics data. Information may also be received from service providers that support payment processing, subscription billing, fraud review, authentication, infrastructure, communications delivery, analytics, hosting, and customer support operations.
FractalGuard may use information for a broad range of lawful business purposes, including operating the website, displaying pages correctly, authenticating users, preventing unauthorized access, creating and maintaining customer accounts, processing orders, processing subscription enrollments, confirming payments, matching orders to accounts when the same email address is used, responding to support questions, sending order-related and account-related notices, providing requested password resets and security notices, improving product pages, analyzing usage patterns, troubleshooting errors, detecting abuse, mitigating fraud, enforcing our policies, maintaining records, defending claims, complying with legal requests, and otherwise running, protecting, and improving the business. We may also use information to personalize your experience, remember account-linked actions, prevent duplicate or unauthorized transactions, evaluate which pages or products are most useful, and measure the performance of site features, communications, and customer flows. We may retain and use aggregate, de-identified, or anonymized information for any lawful purpose.
Payments and subscription checkouts are handled through third-party payment and billing providers, including hosted checkout flows. FractalGuard does not necessarily store full payment card numbers in its own systems, but we may receive order confirmations, customer identifiers, payment statuses, subscription statuses, transaction metadata, and related order information from our service providers. When you complete a transaction, we and our providers may collect and process data needed to authorize payment, create a transaction record, manage recurring billing, detect suspicious activity, deliver receipts or confirmations, and maintain customer support records. When you use the same email address for checkout and for your site account, FractalGuard may associate or display matching purchases and subscriptions in your account interface. That matching is provided as a convenience feature and may depend on the accuracy of the information you provide, the availability of transaction records, and the correct operation of third-party systems.
FractalGuard may use cookies, pixels, local storage, session storage, authentication tokens, and similar technologies to operate the website, preserve login state, remember preferences, reduce repetitive sign-in requests, maintain secure sessions, process forms, support shopping and account functionality, detect abuse, measure performance, and understand how visitors use the site. Some of these technologies are necessary for core site operation, while others support diagnostics, usability improvements, communications, and analytics. Disabling certain storage technologies through your browser or device settings may affect site functionality, sign-in persistence, checkout-related flows, saved preferences, or portions of the account experience. Because different browsers and devices handle controls differently, FractalGuard does not guarantee that all browser-based choices will eliminate all tracking, analytics, or operational logging associated with your visit.
Information may be shared with service providers, contractors, platform providers, infrastructure providers, payment processors, authentication providers, analytics providers, communications vendors, fraud-prevention partners, legal advisors, auditors, insurers, and other parties that assist with operating the site or business. Information may also be disclosed when reasonably necessary to comply with law, enforce agreements, protect the rights or safety of FractalGuard, customers, or others, investigate suspected fraud or security incidents, respond to subpoenas, court orders, or regulatory requests, or participate in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction. FractalGuard does not guarantee that any information submitted through the site will remain private in all circumstances, and no system can be guaranteed perfectly secure. However, we take commercially reasonable steps to protect personal information using technical, organizational, and administrative measures appropriate to the nature of the information and the context in which it is processed.
Information may be stored and processed in jurisdictions different from the one in which you live. By using the website or providing information, you understand that your information may be transferred to, processed in, and stored in locations where privacy laws may differ from those in your home jurisdiction. FractalGuard may retain information for as long as reasonably necessary to fulfill the purposes described in this Notice, including account maintenance, order history, support follow-up, legal compliance, dispute resolution, tax or accounting obligations, fraud prevention, records management, security investigations, enforcement of agreements, and ordinary business continuity. Retention periods may vary depending on the type of information, the context in which it was collected, the existence of ongoing obligations or disputes, and the technical or legal needs of FractalGuard and its providers.
If you create an account, you are responsible for maintaining the confidentiality of your credentials and for providing accurate information. If you use the account area to review orders or subscriptions, the accuracy and completeness of that account history may depend on the information you entered at checkout, whether you used the same email address across systems, whether a subscription or order was successfully processed, whether a transaction remains linked to the underlying provider record, and whether technical issues affected synchronization. FractalGuard may update, correct, suspend, limit, or remove account-display features at any time in order to improve security, reduce abuse, or correct operational issues. Not all historical data is guaranteed to appear in the account interface, and some information may remain available only through support channels, payment providers, or archived records.
Depending on your location, you may have certain rights relating to personal information, such as the right to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where applicable. Those rights are not absolute and may be limited by legal obligations, security requirements, fraud-prevention needs, technical constraints, recordkeeping requirements, or other lawful bases for processing. FractalGuard may request information necessary to verify the identity and authority of the requester before responding to a request. We may deny or limit requests where permitted by law, where we are unable to verify identity, where the request would infringe the rights of others, or where retention is required for legal, contractual, operational, or security reasons. If you wish to make a privacy-related request, you may contact us using the contact information provided on this site.
This Privacy Notice may be updated from time to time without prior notice in order to reflect changes in law, regulation, technology, payment or authentication providers, site functionality, product offerings, security practices, or general business operations. The most current version posted on the site will control as of its effective date. Continued use of the website, checkout flow, subscription services, customer account, or support channels after changes become effective constitutes acceptance of the revised Notice to the maximum extent permitted by law. If you do not agree with the updated Notice, your remedy is to stop using the site and related services. Questions about this Privacy Notice may be directed to FractalGuard through the contact information published on the website.